Terms of service

If you do not agree with these terms, please do not use our website. Longwell & Co. is operated from London, United Kingdom. You can contact us at any time at info@longwellco.com.

By using our website, you confirm that you are at least eighteen years old, or have the permission of a parent or legal guardian, and that you are legally capable of entering into a binding contract.

We take care to ensure that all product descriptions, images, prices and availability on our website are accurate at the time of publication. However, errors can occur. We reserve the right to correct any errors, update information, or cancel orders placed based on incorrect pricing or availability, at our discretion and in line with UK consumer law. All prices are shown in pounds sterling and include VAT where applicable.

When you place an order through longwellco.com, you are making an offer to purchase. Your order is only accepted once we send you a confirmation email confirming dispatch. Until that point, no contract exists between us and we reserve the right to refuse or cancel any order for any lawful reason, including stock availability, pricing errors or suspected fraudulent activity.

Payment is processed securely through our payment providers, including Shopify Payments, Stripe, PayPal and Shop Pay. By placing an order, you confirm that the payment method used belongs to you or that you have explicit permission to use it. We do not store full payment card details on our servers.

We aim to dispatch orders within the timeframe stated on our product pages. Delivery times are estimates and not guaranteed. Longwell & Co. is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control. Risk of loss passes to you upon delivery to the address provided at checkout.

Our Returns & Refunds Policy forms part of these Terms of Service and is available on our website. By placing an order, you agree to the terms set out in that policy.

All content on longwellco.com, including text, images, logos, graphics, product designs and the Longwell & Co. name, is the property of Longwell & Co. and protected by UK and international intellectual property law. You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without our prior written permission.

You agree not to use our website in any way that is unlawful, harmful, fraudulent, or disruptive. This includes attempting to gain unauthorised access to our systems, interfering with the functioning of the website, or using our content to mislead others.

If you submit a review, comment, or any other content through our website, you grant Longwell & Co. a non exclusive, royalty free, worldwide licence to use, display and share that content for marketing and operational purposes. You confirm that any content you submit is your own and does not infringe the rights of any third party.

To the fullest extent permitted by UK law, Longwell & Co. shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products, including loss of profit, data, or goodwill. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Our total liability in connection with any order shall not exceed the value of that order.

Longwell & Co. cookware, knives and kitchen tools are designed for domestic use. You are responsible for using all products safely and in line with any care instructions provided. We accept no liability for damage, injury, or loss resulting from misuse, improper care, or failure to follow instructions.

Our website may contain links to third party websites. These links are provided for convenience only. Longwell & Co. has no control over the content of third party sites and accepts no responsibility for them.

We may update these Terms of Service from time to time. The latest version will always be available on this page with the updated date shown at the top. Continued use of our website after any changes means you accept the updated terms.

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms of Service, please contact us at customer@longwellco.com.