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Find answers to the most common questions about our products, shipping, returns, and more.
Frequently Asked Questions
Everything you need to know about Okura titanium cookware.
Longwell & Co. is a British cookware brand built on a single conviction: that the tools you cook with every day should be made to last a lifetime, not replaced every few years.
We craft titanium cookware with no coatings, no PTFE and no PFAS. Just pure, naturally non-stick performance that won't chip, flake or wear out. Backed by a 25-year guarantee and free UK shipping, every piece is designed for a long life, well lived.
For everyone who cooks with care and attention: from home cooks preparing everyday meals to enthusiasts who love to experiment in the kitchen.
- Processing time: orders usually take 1 to 2 business days (Monday - Friday) to prepare before dispatch.
- Transit time: delivery normally takes 3 to 7 business days (Monday - Friday) once shipped.
- Total delivery time: in most cases your order arrives within 4 to 9 business days.
Delivery times are estimates and not guaranteed. During busy periods, sale events or public holidays, processing may take slightly longer. Longwell & Co. cannot be held responsible for delays caused by carriers, customs, weather or other circumstances beyond our reasonable control. You will receive a confirmation email as soon as your order has been dispatched.
If your item arrives faulty, damaged or not as ordered, please contact us with your order number and clear photographs showing the issue. We will review each case individually and, where appropriate, arrange a replacement. For warranty always keep the warranty guide including the right packaging and material as proof of warrranty of your order.
Regular non-stick pans rely on a chemical coating, usually PTFE, that sits on top of the metal. That coating is what makes them slippery, and it's also what fails. Over time it scratches, chips and breaks down, releasing particles into your food and eventually leaving you with a pan that sticks worse than a bare one. That's why most non-stick pans need replacing every one to three years.
Longwell pans are different because there's no coating to fail. The non-stick performance comes from the titanium surface itself, not from something applied over it. That means no chipping, no flaking and no coating to wear out. You cook with a little oil, and the surface releases food naturally. It's built to perform for decades, not seasons, which is why every pan carries a 25-year guarantee.
Yes. Because there's no coating, there's nothing to break down into your food. Longwell pans are completely free from PTFE and PFAS, the so-called "forever chemicals" found in most conventional non-stick cookware. You're cooking directly on a pure titanium surface, with no coating under the oil to scratch off or release particles, at any temperature.
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