Shipping policy

We offer free standard shipping on all orders within the United Kingdom, with no minimum spend. Your shipping costs are always included, so the price you see at checkout is the price you pay.

We currently ship to addresses within the United Kingdom. Additional destinations may become available as we grow. For enquiries about shipping to other locations, please contact customer@longwellco.com.

• Processing time: orders usually take 1 to 2 business days (Monday - Friday) to prepare before dispatch.
• Transit time: delivery normally takes 3 to 7 business days (Monday - Friday) once shipped.
• Total delivery time: in most cases your order arrives within 4 to 9 business days.

Delivery times are estimates and not guaranteed. During busy periods, sale events or public holidays, processing may take slightly longer. Longwell & Co. cannot be held responsible for delays caused by carriers, customs, weather or other circumstances beyond our reasonable control. You will receive a confirmation email as soon as your order has been dispatched.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel. Please allow up to twenty four hours for tracking information to become active after dispatch.

It is the customer's responsibility to provide a correct and complete delivery address at checkout. Longwell & Co. cannot be held responsible for orders delivered to incorrect addresses supplied by the customer. If you notice an error after placing your order, please contact info@longwellco.com as soon as possible. We will do our best to update the address before dispatch, but cannot guarantee changes once the order has been processed.

If a parcel is returned to us due to an incorrect address, a failed delivery attempt, or a refusal to accept the shipment, the carrier will contact you to arrange redelivery. Any additional shipping costs for redelivery are the responsibility of the customer.

If your parcel has not arrived within the estimated delivery window, please contact customer@longwellco.com with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible. A parcel is generally considered lost only after a set period defined by the carrier, usually between fifteen and thirty working days after dispatch.

If your order arrives visibly damaged, please take clear photographs of the packaging and the item before unpacking further, and contact customer@longwellco.com within forty eight hours of delivery. We will handle each case individually in line with our Returns & Refunds Policy.

All orders shipped within the United Kingdom include applicable VAT at checkout. No additional customs charges apply for UK deliveries.

For any questions about shipping or the status of your order, please email customer@longwellco.com. We respond to all enquiries within two working days.